General booking conditions

Formalisation of the reservation

For formalize a reservation, the client must enter into the current account of ecocamp vinyols a variable percentage of the total amount of the reservation as payment and signal. The amount in question depends on the season in which the stay is made, according to the following criteria:

  • Extra low and low season: 40% of the amount of the reservation.
  • Medium, high and extra high season: 25% of the amount of the reservation.

Online Booking

Requests for reservations made online at https://booking.ecocampvinyols.cat/ are automatically accepted and confirmed once the booking process is complete. In online reservations, the payment and signal is charged directly to the credit / debit card they indicate.

Booking by email

In booking requests made by email, the term to enter the amount of the payment and signal, is the time the application is accepted, is one week. After which ecocamp vinyols can cancel it.

It is important that there is a record of the communication of income, with the same name of the person who made the reservation, as well as noting the date of entry to the establishment.

Once received the pay and signal, ecocamp vinyols confirm the reservation through an email.

Bank data

Vinyols Camp Eco-Agricultura i Turisme S.L.
IBAN: ES56 2100 1324 1901 1010 2322
BIC/SWIFT: CAIXESBBXXX

Cancellation of reservation

A confirmed reservation can be canceled by the customer by email to hola@ecocampvinyols.cat. The client will recover part of the pay and signal according to the days that remain until the date of entry.

  • 30 days or more: return of 90% of the pay and signal, with previous deduction of 20 € for cancellation expenses.
  • From 30 to 10 days before: return of 50% of the payment and sign, after deduction of 20 € as cancellation fees.
  • Less than 10 days before: 0% of the booking amount.

Other conditions

  • The entrance time is from 16h to 22h and the departure time from 10h to 12h. In extra low season and low season we leave after lunch, until 17h, with the authorization of the reception staff.
  • Vehicles may enter the facility for loading and unloading. Outside of this short time, vehicles should be left in the parking lot. In the camping area the vehicle must be left inside the assigned parcel, also during loading / unloading and assembly / disassembly.
  • Ecocamp vinyols can not guarantee shade on the plots.
  • The client reserves one type of accommodation, but not a specific accommodation (bungalow, tent or plot). You can make your requests to the reception staff, who will do everything possible to please them. However, in no case can we guarantee a specific accommodation.
  • Pets are welcome in all accommodation (see current rates). It is necessary to present the health documentation at the time of arrival. Dogs must be tied at all times. Dogs of dangerous race or crossed, must muzzle at all times.
  • Visits are accepted with prior notice to the Reception, making payment of the current rate.
  • Payment of the rest of the stay will be made at the time of arrival or during the first few days.
  • At the moment of arrival you can request the norms of coexistence, as well as the program of activities that we do.

Privacy Policy

Right to information

In accordance with the Organic Law 15/1999, of December 13, on Personal Data Protection (hereinafter LOPD), Vinyols Camp Ecotur S.L. (Hereinafter, ecocamp vinyols), owner of the website ecocampvinyols.es (hereinafter the website), informs the user of this site of the existence of an automated personal data file created by ecocamp vinyols and under his responsibility .

Purpose

The data of registered users through the forms enabled for the purpose on the website are collected by ecocamp vinyols in order to facilitate the provision of the services that ecocamp vinyols provides through said website, which is none other than the Of the management of reservations and to inform about novelties that could be of interest of the user and subscriber.

Mandatory or optional nature of the information provided by the user and veracity of the data

Fields marked as mandatory in the registration form to be completed by the user are strictly necessary to attend to your request, being voluntary the inclusion of data in the remaining fields. The user guarantees that the personal data provided to ecocamp vinyols are truthful and is responsible for communicating any modifications to them.

User Consent

The sending of personal data, through the use of electronic forms of ecocamp vinyols or, as the case may be, e-mails, implies the express consent of the sender to the automated processing of the data included in the indicated means of communication, for the purposes Described above as well as sending electronic communications with information about our services.

Rights of access, rectification, opposition and cancellation of users

The user may exercise his rights of access, rectification, opposition and cancellation to the processing of his personal data, under the terms and conditions provided in the LOPD. You can exercise these rights by going to ecocamp vinyols, C / Camí de Barenys S / N, 43391 – Vinyols i els Arcs or to the following email address hola@ecocampvinyols.cat.

Security

Ecocamp vinyols maintains the levels of security of personal data protection in accordance with Royal Decree 994/1999 of 11 June on the security measures of automated files containing personal data and has established all technical means to Its scope to prevent loss, misuse, alteration, unauthorized access and theft of the data that the user provides through the website, without prejudice to inform him that the security measures on the Internet are not impregnable. Ecocamp vinyols is committed to comply with the duty of secrecy and confidentiality with respect to the personal data contained in the automated file in accordance with the applicable legislation, as well as to confer a safe treatment on the assignments, which may be produced.

Publications

Ecocamp vinyols will make available to users who have previously authorized it through the subscription form enabled for this purpose, the publications service which includes news, news and information relevant to ecocamp vinyols. Likewise, the user may unsubscribe or modify subscription data to the aforementioned bulletin through the interactive form included in the website. Likewise, ecocamp vinyols informs that it will send commercial communications by electronic means with information on offers, packages and events related exclusively to ecocamp vinyols that may be of interest to the users of the website when they expressly request it by registering in the newsletter registration form . Such consent may be revoked at any time by the user, with the simple notification of their will to ecocamp vinyols or through the newsletter itself, and will not be retroactive.

Information about cookies and spamming techniques

The user consents to the use of cookies, which in no case allow their identification, with the sole purpose of facilitating their navigation through the different pages of this website and other websites owned by ecocamp vinyols and that in no case will allow the identification of the user. In any case, the user may deny or prevent the installation of these cookies by modifying the configuration of your browser. Ecocamp vinyols also does not use “spamming” techniques and will only treat the data that the user transmits through the electronic forms enabled in this website or emails. In case of doubt or controversy regarding our privacy policy and personal data protection, the user may contact us at ecocamp vinyols, C / Camí de Barenys S / N, 43391 – Vinyols i els Arcs or at Following email address hola@ecocampvinyols.cat. The processing of personal data, as well as the sending of commercial communications carried out by electronic means, comply with Organic Law 15/1999, of December 13, on Personal Data Protection (BOE of December 14, 1999) and Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce (BOE of July 12, 2002).

Modification of this privacy policy

Ecocamp vinyols reserves the right to modify this policy to adapt it to future legislative or jurisprudent developments, as well as to industry practices, informing users in advance of any changes that may occur in it.

House rules

Reception

We are at your disposal to assist you and inform you about the services we offer in the campsite as well as the area where we are: tourist information, places of interest, cultural activities and events, emergency telephone numbers, close medical attention, and complaints and suggestions among others .

Vehicles

Cars should park the entrance car park. They can go to the corresponding accommodation for loading and unloading. The speed allowed inside the campsite is 10 km / h. You can not move between 11 PM. And 8:00 a.m. Access to the site is closed at 11:00 p.m.

Hours of silence

Between 24.00 h. And 8:00 a.m. You must respect the silence for the good coexistence of all. During this time, you will not be able to use noisy devices, playground, washing machine, picas or other services. Radios and televisions should be used at a low volume.

Swimming pool

Children up to 10 years old must be accompanied and supervised by the parents at all times in the surroundings and inside the swimming pool. In case of an accident the camping declines its responsibility in the parents. The use of balls, inflatable mattresses and floating objects is not allowed apart from lifeguards. It is mandatory to shower before bathing.

Raft

At the top of the farm is the old ferry for agricultural use. It is currently inhabited by fish. It does not have a fence since it meets the regulations of height regulations. We advise, however, that small children who want to come, are accompanied by parents.

Orchard and fruit trees

The products of the orchard and the fruit trees are for the consumption of the clients, restaurant and camping staff. It is not allowed to harvest any type of vegetables or fruit without the explicit permission of the camping staff.

Pond

The small pond has a biological function. The birds that come, as well as the frogs that breed, protect us from pests in the garden and also from mosquitoes. For this reason it is important not to damage the fauna, so it is forbidden to hunt frogs, throw objects as well as remove the large stones around which give support.

Ponies and horses

You can not give any type of food to these animals. The children, if they want to approach them, must be accompanied by adults, as some can kick or bite. Never approach horses and ponies from behind.

Playground

It is exclusively for children between 2 and 10 years old, which must be accompanied by an adult.

Dogs

They are allowed as long as they have documentation, vaccines and chip in order. Inside the campsite they must be properly tied. You have to collect the excrement and deposit it in the bucket next to the compost area. The management reserves the right to demand the muzzle.

Barbecues

It is not allowed to fire or use barbecues without prior authorization. The camping has some barbecue that can leave to the clients.

Washing machine

We have a washing machine. Ask for the key of the garden at reception. The price is € 3 per washing machine and does not include soap or softener. We have soap bars at the reception for 1€.

Chemical WC

We have a deposit to empty the chemical waxes of caravans and motor homes, after payment of the current fee of € 10 for the treatment of polluting waste. At reception you can request the place where the deposit is located.

Cleaning and ecological standards

To keep the campsite in habitable conditions and respect the environment, we ask:

  1. Do not waste water, and turn off all lights at the exit of the bungalow or accommodation.
  2. Separate garbage in: organic waste, glass, packaging, paper and refuse. The organic remains will be deposited in the composter in front of the orchard, next to the metal fence. The other wastes properly classified, will be deposited in the containers of the entrance. There are bins in the campsite, use them.
  3. Camping: Each client should be responsible for the cleaning of their plot. The plots should be clean and free of trash at all times. It is also not allowed to hang threads or other objects from the trees, nor to nail.
  4. Bungalows: The cleaning of the bungalows during the stay and the departure is the responsibility of the client, leaving them in the proper conditions before departure. You can choose to pay the bungalow cleaning supplement on departure. The current rate is € 20. In the event of loss or breakage of any utensil, please notify the reception.

Security

The campsite is not responsible for theft or loss, fire or damage caused by third parties outside the campsite staff. Take the same steps as your home to prevent theft. We ask parents or guardians not to disregard the constant vigilance of their children, in order to avoid harm to themselves and the environment.

Complaints and suggestions

With the objective of improving facilities, services and personal attention, we ask you to communicate any anomalies that you observe or may affect during the stay, as well as any type of complaint or suggestion. For this reason we thank you for your collaboration by filling out the satisfaction survey you have available.